FAQ

What is a #1, #3, etc. Pot Size?

All our plants are sold in industry standard container sizes ranging from a 1 gallon (#1) to 25 gallon (#25). Here is a handy image showing the true sizes of some these pots:

 

Warranties and Cancellations:

All our plant material is guaranteed to arrive alive and in good condition. If you feel your plants do not meet that criteria, please let us know as soon as possible so we can consider issuing a replacement if needed.

Because these are living things, we cannot offer a guarantee on the plants once they are in your care. If you do have issues, please let us know so we can help you provide the best possible care for your new plants.

We understand that sometimes you may need to cancel your order. In that case, please alert us ASAP (within 48 hours if possible) as we generally have orders picked up and out for delivery within 2-4 business days. Orders cancelled after we have picked up the plants will not be refunded.

 

Order Processing and Delivery:

Orders are processed within 1-2 business days and delivery will follow shortly. Usually within 72 hours from when the order was submitted.

We hand select all our plant material from local nurseries and deliver them directly to you the day we pick them up. Because of this, we rarely have issues with delivery affecting the quality of your plants.

Special arrangements can be made to have the delivery completed on a day of your choosing. If this is something you are interested in, please send a note along with your order and we will do our best to make it happen.

Our shipping prices are as follows:

Orders below $100: $35 delivery rate

Orders over $100: FREE SHIPPING!

We do not deliver in inclement weather (heavy rain, high wind, etc).

Where do we deliver?

For the moment we are sticking to the greater Minneapolis metro area but hope to ship nationwide in the future. If you're curious if we'll deliver to you, just reach out here or through Facebook!

Data Privacy:

We collect some personal data (name, phone number, email, address, etc.) in order to provide our service.

Some of this data may be used to guide future marketing or communications.

We never sell any personal data.